This article follows on from the article on how to install the Inspirometer addin for Outlook. If you have completed the installation process, you may find yourself in any one of a number of situations:
- The vast majority of people will find that the addin has installed correctly, and they can see their data
But a few people may find that:
- The installation process appeared to stall part way through
- They cannot yet see their meeting data
- Their meeting data does not reflect accurately their calendar
- Their status indicators on their dashboard indicate a problem
- They need to uninstall or upgrade the addin and they do not know how
If you find yourself with one of these issues, this document will help you take the right steps to ensure your add-in is working as you want it and delivering the meeting data you need. It is structured in the order of the bullets listed above, and lists out the potential issues you may have encountered and the simple steps required to address these.
Click on the link you need below:
The installation process appeared to stall part way through
There are a number of potential reasons for this. Please take the time to read through the following questions, check them out in order, and follow the steps indicated to resolve them.
Q1: Did you click the download file and run it?
The link for the Outlook Addin is an executable file which is downloaded to your machine when you click the link. Read More
The most recent link for the add-in’s executable file can be found in the installation page.
Q2: Has one of the dialogue boxes hidden itself behind another?
Sometimes, the installation process is required to add multiple pieces of software to make the addin work. Read More
Q3: Is it neither of the above?
Machines and software can get tangled up sometimes. If it is stalled for no apparent reason it may be best to close everything down, restart your machine, and see if that makes it better disposed to completing the installation process. Read More
Hopefully, just doing this may cause everything to start working again. If it does not then you may need to get technical support – please see ‘Technical Support’ at the end of this document.
You cannot yet see your meeting data
Once the addin (appears) to have installed correctly on your machine. You should be able to use the newly installed buttons to go straight to your meeting data and check the accuracy of its analysis.
But this may not be possible for one of a number of reasons. Read the questions below to see which corresponds to your situation, and then follow the steps to resolve this issue.
Q1: Can you see the new buttons in your Outlook?
If your install has completed, you should be able to see a new button on the right of your Home ribbon somewhere near the top of your Outlook. Read More
Clicking the button will reveal a number of options. Clicking the ‘Open Meeting Stats’ option should take you either:
- Directly to your stats, if you are already logged into your account
- To the login page for your account.
If the button is not present anywhere on the opening (email) or calendar page of your Outlook, then the plugin has either not installed properly, or it has become disabled or deactivated.
To see if this is the case, click on the ‘File’ menu, and then on ‘Options’ (this will open up a new panel similar to the image below).
Clicking ‘Add-ins’ in the left hand menu (which may be toward the bottom of the list) will show you a list of current add-ins and their status within Outlook.
If the Inspirometer Meetings Tool is listed in either ‘Inactive Application Add-ins’ or ‘Disabled Application Add-ins’, then click the ‘Go …’ button at the bottom of the panel beside ‘Manage COM Add-ins’, and in the new panel that opens up tick the entry for ‘Inspirometer Meetings Tool’ (see below) and then click ‘OK’ and then click ‘OK’ on the Add-in window to close it.
If Outlook disables the add-in a second time, we recommend that you take a look at the section below on problems with Outlook.
If, however, the ‘Inspirometer Meetings Tool’ add-in is not visible in the list at all, then the installation has failed. This sometimes happens when machines get a bit overloaded. In this case, we would recommend that you restart your machine, log in and then let it settle down, and click the install link before opening any other applications (including Outlook).
If this still does not load the buttons, then you will probably need to get technical support – please see ‘Technical Support’ at the end of this document.
Q2: Do you have the password you require to see your data?
If clicking the ‘Open Meeting Stats’ button presents you with a ‘sign in’ panel, it means that you will need your password to access your account. Read More
If you do not already have a password, or if you have forgotten it, the process is the same. Click on the ‘Forgot your Password?’ link at the bottom of the panel, and follow the instructions to get your new password. You can then use your new password along with your email to log into your account and follow the instructions above.
Q3: Is your meeting stats page full of ‘No Data Available’ boxes?
Instead of a nice page full of blue and/or green donut charts, do you get a page that is full of grey ‘no data available’ boxes? Read More
Take a look at your calendar for the last 30 days, and see if you actually have meetings where you and others were invited to a meeting event. Please note, the Add-in ignores all other appointments (except for travel time) and so only bona-fide meeting events will show in your data. If you are not sure whether an event is a meeting or an appointment, double click the event to open it, and then look in the middle of the header line on the window that opens. It will clearly say whether it is a meeting or an appointment at the end of the title, e.g. ‘Speak to Jonathan – Appointment’
If you have no meeting data in your calendar for the last 30 days, you can test whether your account is working correctly by creating a meeting for yesterday, and inviting yourself to it. Then click the button to ‘Refresh Meeting Stats’ and then reopening/refreshing your meeting stats page.
If there is a problem in uploading your data, this may be because something has gone wrong with the ‘Welcome Email’ from Inspirometer. The ‘Welcome Email’ contains information which the add-in uses to configure itself, but if the email is missing or in the wrong place it cannot get the information it needs. Please check that your ‘Welcome Email’ is in your Inbox. If it is not, you might try looking in your junk folder, and move it back to your Inbox if you find it there.
- Try connecting Outlook to your account via the sign-in button – see the image on the right, otherwise …
- Wait one hour, and then shut down Outlook and restart it, and this should initiate a new ‘Welcome Email’
- Check out Q4 below to make sure you are in the right place to see your data
- Follow the guidance in Q5
- Get technical support – please see ‘Technical Support’ at the end of this document.
Q4: Are you confident you are in the right account?
This may seem a bit of a daft question, but we have had situations where people have multiple email accounts (and sometimes multiple Inspirometer accounts) Read More
Q5: Is the issue you have in seeing your data none of the above?
Sometimes, installations simply go awry. Computers are complex beasts with a lot going on, and sometimes when things get a bit muddled you best bet is to return to square 1 and start again. Read More
However, by this point you will already have restarted your machine at least once (if you have not, now would be a good time to try it) and so the next step is to uninstall the add-in, and then reinstall it from scratch. You will find guidance on this below.
Your meeting data does not reflect accurately your calendar
The add-in gathers data directly from your calendar within minutes of being installed in Outlook. However, it has limitations, and it has to interpret what it cannot know from those things that it can. In this regard, it is forced to make a number of assumptions:
- It assumes that any event in your calendar to which you have been invited, or to which you invited people, is a meeting (Outlook also defines such events as meetings).
- It assumes that you only attended those meetings which you organised and accepted, and not those that you declined or cancelled.
- It assumes that any event to which there are no invitations is not a meeting, and ignores all such ‘appointments’ with the exception of those that have a subject beginning with the word travel.
However, since your calendar has not been used in this way previously, it may be that you have adopted certain practices or conveniences which mean that your data does not always reflect the conventions defined above. In this case, your meeting stats are likely to be in error, and your calendar will need to be adjusted to enable your add-in to collect the right data.
If your data appears inaccurate, read the questions below to see which corresponds to your situation, and then follow the steps to resolve this issue.
Q1: Does your meeting data appear to include holiday requests, and other ‘appointments’?
There is a practice, commonly adopted, of communicating holiday requests by placing them in your calendar, and then ‘inviting’ your boss and/or HR to the event in order that they are aware you are on vacation. Read More
The fact that there are invitations in the event, and that Outlook deems it as a meeting (as you will be able to see in the heading if you open it up) causes the add-in to treat it as a meeting. In this way, a vacation of two weeks has a massive and inaccurate effect on the estimated time spent in meetings.
The practice however is convenient, and fairly widespread, and there would be resistance to changing it. Fortunately there is a way round the problem. By either:
- Changing the subject to precede it by the word Holiday:
- Categorising it as Holiday
The add-in will ignore such events and exclude their data from the analysis.
If you have such data in your own calendar, please go back over the last year, and change the subject of such events, or re-categorise them accordingly. Then click the Inspirometer ‘Refresh Meeting Stats’ option via the Inspirometer button on your Home ribbon.
To keep your data accurate, please follow the practice of always preceding the subject with the word Holiday: This will ensure that the event is ignored in both your calendar, and also the calendar of whomever you invite to this event.
Q2: Are some meetings missing from your data because they are saved as appointments?
Sometimes what WE think of as a meeting, Outlook views otherwise.Read More
To ensure that these register in your data, edit the event subject and precede it with the word Meeting: This will enable Inspirometer to recognise it and add it to your stats along with all the meetings it identifies normally.
If you believe that your stats are missing some important data for this reason, please work back through your calendar, and edit the subject of those meeting events to precede them with ‘Meeting:’. Then click the Inspirometer ‘Refresh Meeting Stats’ button at the top of your Outlook window to update your data with these changes.
Q3: Are meetings missing from your stats because they have not been accepted, and vice versa?
Sometimes people have conflicts in their calendar. Clearly, since we cannot be in two places at once, such conflicts could reflect a duplication in the data. Read More
If you believe that your stats may be in error for this reason, please work back through your calendar, and accept or delete the relevant events until it reflects an accurate depiction of your time and attendance. Then click the Inspirometer ‘Refresh Meeting Stats’ button at the top of your Outlook window to update your data with these changes.
Your Inspirometer button is showing you a yellow warning triangle
The yellow warning triangle appears when the Inspirometer add-in encounters a known issue which is likely to cause problems with how it works. Fortunately these issues already have known and easy to implement solutions which you can follow by going to your Inspirometer settings within Outlook (File > Inspirometer) which will explain the issue and give you guidance on how to resolve it.
Your add-in appears to be causing problems with your Outlook
On rare occasions the interaction between Outlook and the Inspirometer add-in, or between different add-ins can cause Outlook to go slow, stop, or disable the Inspirometer add-in. Read More
Over the years, many of these problems have been identified and resolved, or solutions put in place to mitigate the issue. However, technology, security, and third-party apps are changing all the time, and that brings new situations that we (and the add-in) have not encountered before.
Check you are using Cached Exchange mode
Microsoft recommends that Cached Exchange mode is switched on for all Exchange and Office 365 accounts. Read More
This problem of record access across slow networks is well known, and can affect other aspects of Outlook and add-ins. Because of this, Microsoft has developed cached exchange mode and recommends its use with all exchange or Office 365 accounts. This gives you almost instant access to the data you need even where the network is impossible. For guidance on switching on cached exchange mode (which is a 1 minute job) the Microsoft advice page is very straightforward and helpful.
Ensure that your mailbox has not become corrupted in some way
Damaged data is practically a given in modern computer systems. Sometimes that damage makes it unreadable in a way that causes breakdowns. Read More
Most of the time, we may not be aware of the problem, except for a little glitch from time to time. However, Inspirometer works through all your meetings, and if a problem exists it will encounter it. Hopefully the encounter will be with an anomaly that it is already programmed to deal with, but the issue with anomalies is that they are not predictable.
Fortunately there are programmes that can be installed that can look for these anomalies, and fix them for you. And in the case of a mailbox, it is even possible to delete it and have it built back up for you automatically. However, both of these things are fairly involved, and we recommend that you use local IT support to work through these with you.
Check that the problem is not due to a conflict with another add-in
The best way to check this is to temporarily disable all of your other add-ins, and check if the problem you were experiencing has been resolved. Read More
If the problem is resolved, you can re-enable your Add-ins one at a time (or in clumps) until the problem returns and you can therefore identify where the conflict lies. Please let us know of any conflicts you encounter in this way, and we can check whether a solution has been found.
You need to uninstall/upgrade the add-in and you don't know how
Sometimes, installations simply go awry. Computers are complex beasts with a lot going on, and sometimes when things get a bit muddled you best bet is to return to square 1 and start again.
To uninstall the add-in, go to your control panel (which can be found via the windows start button) and then (depending on your system):
- click ‘add/remove programmes’ or
- go to Programs > Uninstall a program or
- (something similar)
This should open up a window like the one on the below. It may take a little while for the list of programs to complete and stop moving around, but eventually you should be able to scroll down the list to ‘I’ and find the current Inspirometer Meetings Add-in. Select this and click the Uninstall button, and then follow the steps to Uninstall it. Please note, there may be two files to remove, in which case you may need to repeat this step.
Once you have done this, restart your machine, and before you open any other applications, go back to the link and reinstall the add-in. Then reopen Outlook (perhaps twice) and click on ‘Open Meeting Stats’ and check that you can now see your data.
If this fails, you will need to get technical support – please see ‘Technical Support’ at the end of this document.
You need technical support
We estimate that the steps outlined above should address the needs of about 90% of people who have encountered problems in installing the add-in. However, computer networks tend to be complex, and not everybody’s machine works the same (or even well in some cases).
If you find that you have reached this point without success, please be patient with us. In the first instance, if you have not already done so, we recommend that you ask your local IT support to take a look at what you are doing and see if they have any insights.
Failing that, send an email to email@example.com, with a subject of Installation Problems (and your Organisation’s name), and give us a summary of your final situation. We will need to schedule time with you at some point in the future to work through the remaining problems.
In the meantime, everything should continue to work as it always has, and we will be able to catch up with your meeting data eventually.